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We look forward to welcoming you and your family this summer! Find out more

Website and Cookies

Website and cookies

The Story Museum is committed to protecting the personal information of all visitors to this web site. We recognise our obligation to keep personal information secure and believe it is important for you to know how we treat information about you.

The information we collect

Users of our website can visit without revealing their identity or providing information about themselves.

We collect information directly from users when they voluntarily submit their personal information to us. At certain parts of our website, we provide the opportunity for users to make purchases of goods and services, join a mailing list and request information.

When this sort of information is collected we will provide the reason for collection and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users whether or not to provide us with their personal information.

A ‘cookie’ is a small text file which collects browser information. Although presently The Story Museum website does not use cookies to collect the personal information of users, The Story Museum reserves the right to use cookies in others ways in the future.

You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer


Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit

Our use of collected information

Generally, visitors to our website are informed of the intended use for their personal information at the time of collection. Normally, personal information provided or collected is used to complete purchase of goods and services, and to respond to enquiries.

In accordance with the Privacy and Electronic Communications Regulations (PECR) we may from time to time send you emails based on your past booking history. We will always give you the opportunity to opt out of any such emails in the future. In addition we give users the opportunity to opt in to a range of mailing preferences. You may update your mailing preferences at any time by logging into your account page or by clicking on the unsubscribe link on our email newsletters.

We do not sell or share visitor data with third parties, unless we have obtained your explicit consent to do so eg we may ask you if you would like to give your consent to receive marketing materials from a visiting company if you have booked tickets for an appearance by them at The Story Museum.

We also share anonymised visitor information (eg attendance figures) with our major funders as part of our funding agreements.

For further information on the data that we collect and we use it please refer to our Privacy Statement.

Keeping collected information secure

The Story Museum maintains strict physical, electronic and administrative safeguards to protect users’ personal information from unauthorised or inappropriate access. Workers, affiliates and business partners who misuse a user’s personal information are subject to legal or disciplinary actions.

Third party providers

The website contains payment and booking iFrames owned and operated by third parties. Our ticket services are provided by Spektrix (link to Box Office & Theatre Ticketing Software | Spektrix) and payment transactions are processed by Elavon (link to Elavon: Card Payment Solutions & Merchant Services), formerly known as Sage Pay. We also sell some of our streaming tickets via TicketCo (link to TicketCo )These third party websites have their own privacy policies, including cookies, and we recommend that you review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Access to your account and the personal information stored by us

You can access your account on our webpages any time by following the screen prompts. Once logged in, you can update your personal information and change your preferences. You may also contact us direct by calling 01865 807600 or emailing to request that your details be updated or to amend your communications preferences.

The Story Museum complies with the provisions of The General Data Protection Regulation (GDPR) which applies in the UK and across the EU from May 2018. Our full Data Management Policy is available on request.

Last reviewed June 2023